Quality First? There was a time not that long ago where the way to the think about product and services (beyond commodity items) was Quality then Delivery then Cost. It’s often raised in the project management context where you can have: Quality and Lower Cost but it will take longer to Deliver Quality and Delivery … More Is Delivery now more important than Quality?
My Book is Coming. About a year ago, i started scoping out a book based on the topics I covered on the website. The plan was to pull it all together into a practical workbook guide and get it published. I decided to delay, to focus on other work. This month I reversed that decision. … More The Second Coming
Over the last three weeks I’ve delivered two sessions where “Begin with the end in mind” has come up as a learning point. In fact one of the sessions was with recent graduates and they hadn’t heard of the phrase or Steven R Covey’s 7 Habits of Highly Effective People (where the phrase comes from). … More Begin with the end in mind
Great Expectations – The Risks of Exceeding Expectations and How to Manage Them When working for your clients, customers, team, manager etc, exceeding their expectations sounds like exactly what you should be doing; but not necessarily. Let me explain the risks of exceeding expectations and how to manage them for success. Take Apple as an example. … More Great Expectations – iPhone 7 and the risks of exceeding expectations
Do you act with integrity? Ever heard the phrase “If you don’t stand for something, you’ll fall for anything”? I remember liking the phrase the first time I heard it. It sounded kind of cool, and a clever play on words. But its really about integrity. Whilst I’ve enjoyed the phrase, I’ve also thought more about … More Integrity: If you don’t stand for something, You’ll fall for anything
You should ask for help more often. Nobody really wants to though as we think its a sign of weakness. We believe it suggests bad planning, or poor execution; that it is our fault. Asking for help though is an essential personal career skill. But is it really a sign of weakness to ask for … More You should ask for help more often
For a limited time, I’m giving away my first ebook for free here. Its taken a while to create but its now here and ready for you. In 15 minutes, this ebook will layout all the steps to show you how to communicate effectively with email to get results. In it you will learn: An understanding of the problems and … More Want a free ebook on communicating with email effectively?